Terms of sale

Terms of purchase in brief

Shipping

Shipping is free within Sweden, when you shop for more than 850 SEK. Below this amount we only charge 99 SEK for shipping.

We send all our packages with DHL Service Point. You pick up your package at the nearest pickup point.

Payment methods

There are several ways to pay when you shop with us.

Payment methods for private individuals:

Klarna Checkout, choose freely between Invoice, Klarna Partial Payment, Swish, Card Payment, Direct Payment & Bank Transfer via any bank.

Card payment via Credit Card & Debit Card (Visa/ Visa Electron / Mastercard/ Maestro & Amex) via market-leading Nets.

Payment methods for companies & organizations:

Invoice 30 days via Klarna for companies & organizations.

Credit or debit card.

Klarna's own data protection information

“In order to be able to offer you Klarna's payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can choose the payment methods, and to customize them for you. Your personal data that is shared is processed in accordance with Klarna's own data protection information.”

We know that you care about how information about you is used and shared, and we appreciate your trust and want you to feel safe about our services and the security as it relates to your personal information. This page describes our privacy policy. By visiting us, you accept our privacy policy.

What kind of personal information do we collect about our customers?

The information we collect from our customers helps us to continuously improve your shopping with us. Here is the type of information we collect.

Information you give us: We receive and save information that you enter on our website or that you otherwise provide us with. You may choose not to provide us with certain information, but then you may not be able to take advantage of many features. We use the information you provide us with for such purposes as responding to your inquiries, fulfilling orders, customizing your shopping experience, improving our store features, and communicating with you.
Automatic Information: We receive and store certain types of information when you visit our website. For example, like many other websites, we use "cookies", and we receive certain types of information when your browser communicates with our website.
Email Communications: To help us make email more productive to improve services and your shopping experience, we occasionally send you newsletters about our services and products, notifications, and order confirmations. If you do not want to receive emails from us, other than order notifications, please change your "Subscription Settings" by logging into your account.
What about cookies?
Cookies are alphanumeric identifying text files that we transfer to your computer's hard drive through your browser to enable our systems to recognize your browser and to provide features, such as saving items to your shopping cart.

Do we share the information we receive?
We respect your privacy and value your visit to our site. At no time will we provide your account information or payment information to a third-party vendor, affiliate, or other service provider unless it is absolutely necessary to complete your transaction or order.

How secure is my information?
We work to protect the security of information during transmission using Secure Sockets Layer (SSL) software, which encrypts the information you provide to us when you purchase our products and services. We only display the last five digits of your credit card number when an order is confirmed. Of course, we transmit the entire credit card number to the appropriate credit card company during the order process. It is important for you to protect against unauthorized use of your password and computer. Please ensure that you have logged out when using a shared computer by clicking the "log out" link.

What type of information can I access?

We provide you with access to a wide range of information about your account and your interactions with us for the limited purpose of viewing and, in some cases, updating that information.

Terms of Use

If you have any concerns about how we use your personal information, you may contact us by clicking the "Contact Us" link, where you will find our contact details.

Our business is constantly changing, and our Privacy Policy and Terms of Use are subject to change. You should visit our website frequently to review any changes to our terms. Our current Privacy Policy applies to all information we currently hold about you and your account.

Information You Give Us
You provide us with such information when you search, purchase, order, post reviews, or otherwise communicate through our website or email us. As a result of these actions, you may provide us with information such as your name, address, and telephone number, and credit card number.

Automatic Information
For security purposes, we sometimes collect and analyze the Internet Protocol (IP) addresses used for communication between your computer and the Internet, as well as our website, when you visit it. This protects you for tracking purposes to protect you if someone else accidentally accesses your personal or financial information and opens an account, or makes purchases in your name.

Questions
Questions regarding our Terms of Use, Privacy Policy, or other policy-related materials can be directed to our support staff by clicking on the "Contact Us" link.

Returns and Cancellation Rights

As both a private customer and a business customer, you have a 14-day right of withdrawal and a 30-day right of return from the date you received the item, provided that you have not used the item and that it is returned in undamaged condition in the original packaging. Return shipping is paid by the customer unless otherwise agreed. Contact customer service to have a return slip sent to you. Save your delivery receipt.

If you want to complain about something, you should always contact customer service first.

The item must be packaged well, preferably in its original packaging with the associated inner packaging and together with any accessories, transport damage due to inadequate packaging will be charged to you as the customer. We ask you to note that it is not considered an exercise of the right of withdrawal to not collect a package or not to accept a delivery.

If you want to exchange an item, you must send back the product you do not want yourself and place a new order via our webshop. Your new order will be processed separately from your return.

If an item is incorrect, defective or shipped incorrectly, please contact us within 14 days and we will help you with how to proceed. Unfortunately, we cannot process incorrect deliveries that are discovered after 14 days, so we recommend that you always check your items as soon as you receive them and contact us directly in the event of any incorrect deliveries.

We undertake to exchange incorrect or broken products. If the buyer does not want a new product, the complaint is instead considered a right of withdrawal and is treated as such. The buyer is not entitled to demand additional compensation or other claims against the seller.

As a private individual, you have a 1-year warranty and a right of complaint for 2 years from the date you received the delivery. However, the complaint must be made within a reasonable time and no later than 2 months after you discovered the error. Errors covered by warranty and complaints only apply to original errors that were already in the product upon delivery. Errors that arise due to Damage to the product beyond normal use is not covered by the warranty.

We do not provide a lifetime warranty on our incandescent bulbs. We do not accept returns for incandescent bulbs.

If you have received an item that does not fit:

Then you return the item and pay for the return shipping cost yourself. You as a customer have a full right to return within 14 days. In order to return a product, it must be in its original packaging and in new condition. We will refund your money when we have received the return and see that the product is in new condition.

If you have received a defective item:

Should a product be defective, we will send you a new replacement product free of charge via DHL Servicepoint. You return the defective item to the same servicepoint delivery location where you picked up the new item. You will receive an address slip from us that you can use for the return package. We will cover the cost of return shipping.

Stock balances

Goods in our own warehouse are marked "in stock" (in some cases the last store copy may remain, in which case we choose to order a new item). These goods are normally delivered within 2-5 working days. Goods not in stock 7-15 working days. In the event of any ambiguities or extended delivery time, we will always contact you.

Reservations

Lampbutiken reserves the right to final sales, and that goods may be discontinued from the range. We cannot guarantee that all images accurately reflect the actual appearance of the products. We also reserve the right to any printing errors on this website.

Force majeure

Lampbutiken is exempt from penalties for failure to fulfill certain obligations under this agreement, if the failure is based on extenuating circumstances as set out below and the circumstance prevents, hinders or delays the fulfillment. Extenuating circumstances shall be considered, among other things: action or omission of the authority, new or amended legislation, conflict in the labor market, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes decisions of the authority that negatively affect the market and products, e.g. restrictions in indication, warning texts, sales bans, etc.

Dispute

In the event of a dispute, this will be resolved by the Swedish National Board of Consumer Complaints (ARN).

Lampbutiken will follow the recommendations of the Swedish National Board of Consumer Complaints.

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Full terms and conditions

Shopping on our webshop is safe and easy.
Select the product and enter the quantity and then click "BUY".
If you want to view or change your order, click "Edit shopping cart" in the upper right corner. To complete and complete the purchase, click "Checkout" in the upper right corner.
After confirming the purchase, you will receive an order confirmation via email.
We deliver goods to Sweden.
If you are under 18 years of age, you must have a guardian's permission to shop on our webshop.
The prices include VAT at 25%.

Payment methods

You have the option to pay for your order with an account/credit card or against a Klarna invoice.
When paying online, you can use your VISA, MasterCard or Eurocard. (check with the teller).

Shop now - pay after delivery.
When paying via Klarna invoice, you shop safely and easily. You never need to provide your card details, and always pay after you have received your goods.
Always receive the goods before you pay.
The invoice will be sent to the email address you provide when purchasing.
Payment period - always 14 days.
You never need to provide card details.
Always 14 days right of withdrawal in accordance with the Distance and Doorstep Sales Act.
Download your invoices from klarna.se.
Possibility of partial payment.
If payment is not made, a reminder fee of SEK 60 will be added, as well as late payment interest of 25.50%. When purchasing, a micro-information is made so that we know that you are you. Your personal data is then processed in accordance with the Personal Data Act, and may be used for marketing exciting offers and services.
When paying by invoice, delivery can only be made to your registered address. This is to ensure that no unauthorized person can order goods for themselves using another person's personal data. If you do not want to order your goods to your registered address, you can choose one of our other payment methods.
Pay in installments from 50 SEK/month with a Klarna account.
The payment method for those who want to choose how much you pay each month. But a Klarna account is more than that. In addition to always receiving your goods before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via a Klarna account. This means a single invoice, regardless of the number of purchases.
Always receive the goods before you pay.
Pay from 50 SEK/month or 1/24 of the total amount.
You never have to give out your card details.
All your purchases are collected in one account and on one invoice.
Shop now - pay at the end of the next month.
A payment fee of 29 SEK, regardless of the number of purchases.
You can pay the entire amount at once at any time.
0 SEK in setup fee.
For Klarna accounts, the annual interest rate is 19.5% and effective interest from 26.99% for purchases of 10,000 SEK. In other words, the average interest cost per month, if you buy something for 1,000 SEK, is about 16.50 SEK.

Secure payments

So that you as a consumer feel secure when shopping in our webshop, we collaborate with DIBS for the redemption of account/credit card payments and direct payments via internet banking. Security is one of the most important cornerstones of DIBS solutions. DIBS is certified by both Swedish and foreign banks and card companies. All information relating to your payment is encrypted with SSL (Secure Sockets Layer) when transferred to DIBS and your card details are neither registered nor stored by Lampbutiken.

Shipping and Delivery

We deliver to Sweden, Denmark and Finland.
Shipping is free in Sweden, when you shop for more than 850 SEK. Below this amount, shipping costs only 99 SEK.
You can also choose home delivery in Sweden, home to your door price 150 SEK regardless of order amount.
DHL will then book an appointment with you for delivery.
To Denmark and Finland, regardless of order amount, shipping is charged 250 SEK.

Delivery

We ship our goods within Sweden with DHL. You pick up your package at the nearest pickup location.

Delivery time

Goods in our own warehouse are marked in stock. These goods are normally delivered within 2-5 working days. Goods not in stock 7-15 working days. In case of any ambiguities or extended delivery time, we will always contact you.
Wrong delivery - do as follows:
1. Call us at 019-223838 or email info@lampbutiken.se so that we can reserve the correct item.

2. We will email you a return slip and send the correct item as soon as possible.

Transport damage

Our packages are insured for transport. If you see that the contents are damaged, report it directly to DHL or the Post office. If you have opened the package and discover damage, call us at 019-223838 or email us at info@lampbutiken.se.

Non-delivery

In the event of non-delivery, call us at 019-223838 or email us at info@lampbutiken.se.

Unclaimed goods

For packages that are not redeemed at DHL or the Post office, we will charge you the costs of shipping and handling of SEK 99.

The package will be with the agent for a maximum of 14 days.

Reservations

Lampbutiken reserves the right to final sales, and that goods may be discontinued. We cannot guarantee that all images accurately reflect the actual appearance of the products. We also reserve the right to any printing errors on this website.

Force majeure

Lampbutiken is exempt from penalties for failure to fulfill certain obligations under this agreement, if the failure is based on an extenuating circumstance as set out below and the circumstance prevents, hinders or delays fulfillment. Extenuating circumstances shall include, among others, measures or omissions by authorities, new or amended legislation, conflict in the labor market, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes decisions by authorities that negatively affect the market and products, e.g. restrictions on indications, warning texts, sales bans, etc.

Dispute

In the event of a dispute, this will be resolved by the Swedish National Board of Consumer Complaints (ARN).

Lampbutiken will follow the recommendations of the Swedish National Board of Consumer Complaints.